PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY BEFORE MAKING USE OF THIS SITE
PRIVACY POLICY – STATEMENT
We are Impact Learning and Data Solutions – Trading as TLC, a company registered in England and Wales with company number 05526370 whose registered office is at Axis 18-19, Axis Court, Mallard Way, Riverside Business Park, Swansea Vale, Swansea, SA7 0AJ.
We are entered in the Register of Data Controllers with registration no. Z1601195
This privacy policy sets out how TLC – The Training and Learning Company uses and protects any information that you give when you use this website.
TLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
TLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04/05/2018.
WHAT WE COLLECT
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
HOW WE COLLECT INFORMATION
We will collect personal information which you submit via our site e.g. when you register with us, complete online forms or use any message boards or other interactive areas. We may receive information about you from our education providers (such as further education colleges or training companies) for example if they enrol you on a course or update your details. We may collect information about you if you contact us offline, e.g. by telephone, fax, email or post. We keep a record of traffic data and site statistics about the use of our site, but we are not readily able to identify individuals from this information. We also use cookies.
WHAT WE DO WITH THE INFORMATION WE GATHER
We may retain and process the following data about you: Information we may collect about you. We may automatically collect the following information on your visit to our site:
- Information which is technical in nature, such as the internet protocol (IP) address that you use to connect to the internet, your browser type and version, type of plug in used, operating system, platform, time zone.
- Information relating to your visit such as the full Uniform Resource Locators (URL) followed, products you have viewed, searched
for, length of site visit on certain pages, methods used to browse away from the page and any number used to call our customer services.
- Information that we may receive from other sources.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE OUR COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL DATA
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if after you have opted in, or you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Gemma.thomas@tlc-uk.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you via a Subject Access Request. Such requests must be made in writing to Gemma.thomas@tlc-uk.org or Addressed to:
Miss Gemma Thomas
Axis 18-19, Mallard Way,
Riverside Business Park,
Swansea Vale,
Swansea
SA70AJ
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
When you provide us with personal information to book a course and complete a transaction, verify your credit card, place an order, request for an invoice to be sent, or arrange for a refund, we imply that you consent to our collecting it and using it for that specific reason only.
When you complete a booking with TLC and agree to our Terms & Conditions, we will contact you using the personal information provided to inform you of relevant information relating to your purchase, i.e. booking confirmation, joining instructions, further information and changes relating to the course you have purchased.
Please Note: If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
If you wish to unsubscribe from our newsletter and marketing mailing list, you can also select the ‘unsubscribe’ option which will be displayed at the bottom of all of our Mail chimp emails.
THIRD PARTY SERVICES
In general, the third-party providers used by TLC will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
WHERE WE MAY RETAIN YOUR PERSONAL DATA
The information that we obtain from you may be kept and/or transferred to an area outside of the European Economic Area (‘EEA’) and may also be processed outside of this area. By submitting your personal data you agree to this storage, transfer or processing. We will do all that we reasonably can to make sure that your information is treated in accordance with this policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
In circumstances where we may have given you or that you have chosen a password which may allow you to access different areas of our site then it is your responsibility to keep this confidential and secure. Whilst we will do our best to protect your personal data, transmission via the internet is not absolutely secure and we are not able to guarantee your security. Any submission or transfer of data is at your own risk
Review and Revision:
This policy will be reviewed as it is deemed appropriate, but no less frequently than every
12 months.